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During the trade-in process for your used device, you’ll need to answer questions about your new device. There are some extra steps to participate in trade-in promotions. To participate, you must purchase a qualifying device first and then proceed with the trade-in process of an eligible used device. Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. Read the full Microsoft Store Trade-in Program terms and conditions.* If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days. Then, print the prepaid shipping label and ship your used device to Teladvance. If you approve of the trade-in value, create a Teladvance account. For these promotions, you’ll be asked to upload a proof-of-purchase PDF. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in.

Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that reflects a fair estimate of your device’s condition and value.

The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment.

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